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CreditLine

Meet HANA

A guided interview that asks what your analysts would ask

HANA is CreditLine's AI assistant. It talks with the applicant out loud, shows captions of what it heard, and saves the conversation to the file so nothing has to be repeated.

Two ways HANA helps

One assistant, two jobs

During the application

Pre-screening interview

A guided conversation that fills the gaps in the file.

  • Questions come from the applicant's own documents, not a generic form
  • Applicants speak naturally and can interrupt
  • Pause, close the app, and resume at the same question
  • The whole conversation can be read back afterwards
Any time

Help Center

Questions about business loans, answered out loud.

  • Requirements, documents and what happens next
  • Answers come from a knowledge base curated for Philippine business loans
  • Asking "where is my application?" checks the real status
  • Applicants can switch to text if voice isn't available

What the interview looks like

Gaps become questions, answers become evidence

HANA only raises what's missing or doesn't line up. The applicant's reply is saved word for word and labelled as their statement, never as a verified fact.

  • Live captions of what HANA heard
  • Every final line saved in order, with the speaker
  • Mismatches flagged for a human reviewer
HANAYour declared monthly sales are about 180 thousand. Your deposits average about 150 thousand. How do you account for the difference?
ApplicantA lot of our sales are cash, kept at the store before we deposit.
HANAThank you. I've recorded that as the applicant's explanation and flagged the difference for your reviewer.

Example conversation. Figures are illustrative.

Clear limits

What HANA does not do

  • Approve, decline or price a loan
  • Produce a credit score
  • Mark an applicant's own statement as independently verified
  • Resolve a mismatch without a reviewer
  • Speak languages other than English today

Hear HANA for yourself.

Try the appWatch the demo