Terms of Service
Last updated: January 1, 2025 · Effective: January 1, 2025
Plain English summary: Use iTienda for your legitimate food business. Your data is yours. Pay for what you use. Don't misuse the platform. Philippine law applies.
1. Acceptance of Terms
By downloading, installing, or using the iTienda application or website, you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use iTienda. These terms apply to all users including shop owners, staff accounts, and partners.
2. Description of Service
iTienda provides a mobile point-of-sale (POS) and business management application for food shop owners in the Philippines. The service includes order management, POS billing, business analytics, kitchen display, marketing tools, and digital menu features as described on our website.
3. Account Registration
You must create an account to use iTienda. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must provide accurate and complete information during registration and keep your account information updated.
4. Subscription Plans and Billing
iTienda offers a free Starter plan and paid plans (Growth at ₱499/month, Enterprise at custom pricing). Paid subscriptions are billed monthly or annually in advance. All fees are in Philippine Peso (PHP) and are non-refundable except as required by law. You may cancel your subscription at any time; cancellation takes effect at the end of the current billing period.
5. Acceptable Use
You agree to use iTienda only for lawful business purposes. You must not use the service to process fraudulent transactions, violate any applicable laws, infringe on intellectual property rights, or attempt to gain unauthorized access to our systems. We reserve the right to suspend or terminate accounts that violate these terms.
6. Data Ownership
You retain full ownership of all business data you enter into iTienda, including your menu, orders, customer information, and financial records. iTienda does not claim ownership of your data. You grant us a limited license to process your data solely to provide the service. You may export or delete your data at any time.
7. Service Availability
We strive to maintain high availability of the iTienda service. However, we do not guarantee uninterrupted access. Scheduled maintenance will be communicated in advance. The offline POS feature is designed to allow continued operation during internet outages. Enterprise plans include a 99.9% uptime SLA.
8. Intellectual Property
The iTienda application, website, logo, and all related content are owned by iTienda and protected by Philippine and international intellectual property laws. You may not copy, modify, distribute, or create derivative works based on our intellectual property without written permission.
9. Limitation of Liability
To the maximum extent permitted by Philippine law, iTienda shall not be liable for any indirect, incidental, or consequential damages arising from your use of the service. Our total liability for any claim shall not exceed the amount you paid to us in the 3 months preceding the claim.
10. Governing Law
These Terms of Service are governed by the laws of the Republic of the Philippines. Any disputes arising from these terms shall be resolved through the courts of Metro Manila, Philippines. We encourage resolving disputes amicably before pursuing legal action.
11. Changes to Terms
We may update these Terms of Service from time to time. We will notify you of material changes via email or in-app notification at least 14 days before they take effect. Continued use of iTienda after changes constitutes acceptance of the updated terms.
12. Contact
For questions about these Terms of Service, contact us at legal@itienda.ph or through our Contact page. We will respond within 10 business days.
Questions about these terms?
Contact Legal Team