Customer3:10
A walk-in customer takes a ticket on the front-desk tablet in three steps, with no app and no account, then checks their place in line from their phone.
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Customer3:10Get a queue number in seconds
A walk-in customer takes a ticket on the front-desk tablet in three steps, with no app and no account, then checks their place in line from their phone.
In this video
- Name and optional mobile number
- Choosing a service from large, touch-friendly cards
- The ticket: queue number, estimated wait, branch and time
- Optional printing for receipt printers
- Checking status by queue number or mobile number
Waiting area3:11The full-screen TV page that calls customers for you: Now serving in very large type, Up next, a card for every service queue and a spoken announcement for each call.
Staff4:38A teller signs in, picks their counter and serves the queue from one screen, from Call next to Complete, and registers a walk-in without leaving the panel.
Routing3:58How each ticket reaches the right counter: counter-based or skill-based routing, priority lanes for Senior citizens, PWD and Pregnant customers, and a fairness rule that keeps everyone moving.
Branch manager3:36A manager watches today’s floor from the dashboard, spots long waits early, reviews exceptions and starts each day with a clean queue.
Company admin3:15From first sign-in to a working queue: create services with their prefixes, set up counters and the services they handle, and give every team member their own account.
Company admin3:19Make the queue experience your own: logo, names and a theme template with a live preview, plus announcements, display videos and account security for the whole organisation.
Company admin3:23Review activity for any date range, compare counters, staff and services, export exactly what you see to CSV, and keep your records safe with an audit trail and backups.
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Give every customer a calm wait.
Click through a real HANA QMS workspace as an admin, a branch manager or a staff member, no sign-up needed. Or tell us about your branches and we will set up a walkthrough.