Customer gets a number in 3 steps
On the front-desk tablet or PC: their name, an optional mobile number, then the service they need.
HANA QMSQueue management for every branch
Every customer, the right counter, no crowding.
Register customers, organise service queues, send each one to the right counter, show live status on the waiting-room screen and measure service performance, all from one browser-based product.
- Browser-based
- No app for customers
- Built for the Philippines' Data Privacy Act
Now serving
Called on the display with a chime and voice.
Why teams switch
From a crowded lobby to a calm one
What changes on the first day your branch runs on HANA QMS.
Instead of a crowded front desk
A clear number for everyone
Every customer gets a queue number and a visible status, so nobody has to hover at the counter.
Instead of shouting names
Consistent service at every counter
Call, recall, serve, skip, transfer, park and complete are one click each, and every action is recorded.
Instead of guessing
Live numbers for managers
See today’s queue as it happens and measure waiting time, service time, volume and busiest hours.
Instead of waiting on a vendor
Set up by you, in your words
Configure services, counters, staff, branding and announcements yourself, whenever you need to.
Instead of one install per site
From one clinic to many branches
The same product runs a single-location clinic or a multi-branch enterprise, with nothing to install.
How it works
Three moments, zero confusion
From the front door to the counter, every customer knows where they stand and every staff member knows who is next.
- 1
- 2
Staff call the right customer
One click on Call next picks the next ticket by priority, then by registration time, for that counter’s services.
- 3
Everyone sees it live on the display
The waiting-room screen shows and announces “B018, please proceed to Counter 2” the moment staff call it.
One ticket’s journey
Nineteen minutes, zero guesswork
Follow ticket A025 from the lobby tablet to the counter, and see what every screen does along the way.
- 109:02
Registered
WaitingAna takes A025 for Consultation on the lobby tablet. Estimated wait: about 12 minutes.
- 209:08
Checks her place
WaitingFrom her phone, the status page shows she is 2nd in line.
- 309:14
Called
CalledCounter 3 presses Call next. The display shows and announces “A025, please proceed to Counter 3”.
- 409:15
Service starts
ServingStaff press Start service when she arrives, and the service timer runs.
- 509:21
Completed
CompletedComplete frees the counter. Reports record a 12-minute wait and a 6-minute service.
For every team
Made for everyone in the line
Five kinds of users, each with exactly the screens they need, from the customer at the door to the team running the platform.
Customer
Gets a number in three taps, with no app or account, and follows their turn on screen or phone.
Staff
Calls and serves the right customer from one console, and registers walk-ins without leaving it.
Branch manager
Watches today’s floor live, spots long waits against targets, and runs reports for their branches.
Company admin
Sets up branches, services, counters, staff, branding and the display, without waiting on a vendor.
Platform admin
Runs HANA QMS as a service: companies, plans and limits, subscriptions and audited support.
Features
Everything a busy branch needs
From the first ticket of the day to the monthly report, in one browser-based product.
Demo videos
See HANA QMS in action
Short narrated walkthroughs of the live product. Start with these, or watch all 8, one for every person who uses it.
CustomerGet a queue number in seconds (watch on the demos page)
A walk-in customer takes a ticket on the front-desk tablet in three steps, with no app and no account, then checks their place in line from their phone.
StaffServing the queue at the counter (watch on the demos page)
A teller signs in, picks their counter and serves the queue from one screen, from Call next to Complete, and registers a walk-in without leaving the panel.
Company adminSetting up your organisation (watch on the demos page)
From first sign-in to a working queue: create services with their prefixes, set up counters and the services they handle, and give every team member their own account.
Try it live
Click around a real workspace, no sign-up
Open the shared demo as one of three people, with one click. It resets every night, so try anything.
- 3 demo users
Company admin
Set up branches, services, counters, staff skills and branding, then read the reports.
- 3 demo users
Branch manager
Watch today’s floor, spot long waits early and start each day with a clean queue.
- 3 demo users
Staff
Serve the queue from the counter console: call, recall, transfer, park and complete.
Explore
Where to go next
Go deeper into the product, its features, the industries it serves and how it keeps data safe.
The product
Registration, counter console, routing, the waiting-room display and the dashboard, all in one browser-based product.
Features
Priority lanes, multi-branch, branding, reports, audit history and backups, with the controls admins ask for.
Industries
Clinics, banks, government offices, telcos and universities, each with a recommended setup.
Security & privacy
Strict company isolation, minimal customer data, retention limits and an activity history nobody can edit.
FAQ
Questions, answered
The questions we hear most. The FAQ page has all 27 answers.
Anything with a modern browser. A tablet or front-desk PC for self-service registration, a smart TV or a small PC connected to a screen for the display, and the computers your staff already use for the counter console. Current and previous versions of Chrome, Edge, Firefox and Safari are supported.
No. Customers enter their name (a mobile number is optional), choose a service and get a number. They follow their turn on the waiting-room display, or check their status on their own phone by queue number or mobile number.
You define priority classes such as Senior citizen, PWD and Pregnant, and their order. Higher-priority tickets are called first within the same service, a fairness rule keeps standard customers moving, and screens show a symbol only, never the reason.
We collect the minimum: a name, and a mobile number only if the customer wants to give one. The display shows only numbers and counters, public pages never show another customer’s details, and personal fields are removed after your retention period (90 days by default). This supports your duties under the Philippine Data Privacy Act.
Most teams are ready in a day: create services, add counters, invite staff, then open the registration page and the display. You configure everything yourself, and we help with onboarding whenever you ask.
Get started
Give every customer a calm wait.
Click through a real HANA QMS workspace as an admin, a branch manager or a staff member, no sign-up needed. Or tell us about your branches and we will set up a walkthrough.